Privacy Policy

1. Commitment to Your Privacy

At MONATRADERS, we are committed to safeguarding the personal privacy of our customers. This policy details how we collect, store, utilize, and protect your personal data in compliance with Indian Information Technology (IT) laws and global best practices.

2. Information We Collect

When you shop with us, we collect necessary transactional information including:

• Contact & Identification Data: Full name, email address, mobile phone number.
• Delivery Information: Physical shipping address, pin code, state, and optional delivery landmarks.
• Account Credentials: Securely hashed passwords and saved address preferences.
• Order History: Past purchases, items in cart, wishlist selections, and invoice records.

3. Payment Data Security (PCI-DSS & 256-Bit SSL)

Monatraders never stores or has access to your sensitive banking credentials, credit/debit card numbers, UPI PINs, or CVV codes. All payments are processed through secure, RBI-authorized payment gateways utilizing 256-bit SSL encryption and strict PCI-DSS Level 1 compliance.

4. How We Use Your Data

Your information is used strictly for legitimate boutique operations:

• Processing, packing, and dispatching your handbag orders.
• Transmitting real-time order status updates via SMS, WhatsApp, and email.
• Facilitating doorstep reverse pickups for returns or exchanges.
• Preventing fraudulent transactions and unauthorized account access.

5. Zero Third-Party Data Selling

We have a strict Zero Data Selling policy. We never sell, rent, monetize, or trade customer contact information to third-party telemarketers or advertisers.

6. Your Rights & Data Erasure

You may edit your saved profile and addresses at any time from your Customer Dashboard. If you wish to permanently delete your customer account or request complete erasure of your data, please contact our Data Protection Officer at care@monatraders.com.