Frequently Asked Questions
Quick answers regarding handbag authenticity, dimensions, express shipping, and 7-day returns.
Are all handbags and purses on Monatraders 100% authentic?
Yes, absolutely. Monatraders exclusively procures and manufactures certified ladies purses and boutique handbags. Every purse arrives in sealed luxury packaging with authentic manufacturer tags, dust bags, and quality assurance cards.
What payment options are accepted for orders across India?
Currently, we offer 100% secure Cash on Delivery (COD) across India with free doorstep delivery on eligible orders. Online payment methods (UPI, Cards & NetBanking) are coming soon.
How long does delivery take and what are the shipping rates?
We offer 100% FREE express insured shipping across India on all purse and handbag orders. Metro destinations (Delhi NCR, Mumbai, Jaipur, Bangalore, etc.) receive packages in 2-4 business days, while non-metro locations take 4-7 business days.
How do I request a return or exchange within 7 days?
Simply log in to your account, visit My Orders, and click "Request Return / Exchange". Our courier will pick up the unused handbag from your doorstep free of charge. Full refunds are processed within 3-5 business days upon quality inspection.
How do I choose the right purse silhouette (Tote vs Satchel vs Crossbody)?
For office laptops and daily work essentials, choose our Tote Bags or Office Satchels. For casual outings where you need hands-free convenience, Crossbody and Sling Purses are ideal. For evening dinners, galas, and festive weddings, select from our Clutch Bags and Party Purses.
How should I clean and preserve my purse for long life?
For vegan leather and Saffiano textured bags, gently wipe with a soft micro-fiber cloth dampened with clean water. Avoid harsh chemicals and direct prolonged sunlight. Always store your purses inside the provided breathable cotton dust bag.